Restocking Fees

We strive to provide the best possible shopping experience for our customers. To maintain this high level of service, we have implemented a restocking fee policy for certain returns.

This policy helps us manage the costs associated with processing returns and ensures fair pricing for all our customers.

1. Overview of Restocking Fees

A restocking fee may be applied to returns under the following circumstances:

• The item is returned within 28 days of delivery.
• The item is not in its original condition or packaging.
• The item shows signs of use or damage.
• The return is not due to a defect or error on our part.

2. Reasons for the Restocking Fee

The restocking fee covers several important aspects of the return process:

Processing Returns:

• Handling and inspecting returned items to ensure they are in good condition.
• Processing the return through our system.
• Re-labelling the returned goods.
• Restocking the item on our shelves.

Product Restoration:

• Repackaging or refurbishing the product if the original packaging is damaged or if the item is not in its original condition.
• Incurring additional labour and material costs to restore the product to a sellable condition.

Inventory Management:

• Updating our inventory records to reflect accurate stock levels.
• Managing administrative work necessary to maintain efficient and accurate inventory systems.

Depreciation:

• Mitigating the loss in value of items that lose worth once opened or used.
• Reselling returned products, which may need to be discounted as open-box items.

Discouraging Excessive Returns:

• Encouraging customers to make thoughtful purchasing decisions.
• Helping us manage return rates and keep our prices competitive.

3. Restocking Fee Details

• The restocking fee is 15-30% of the item's purchase price, depending on the item.
• The fee will be deducted from the refund amount.
• Items returned due to defects or errors on our part are exempt from restocking fees.

4. Exceptions and Special Cases

We understand that certain situations may require exceptions to our restocking fee policy. Please contact our customer service team if you believe your return qualifies for an exemption or if you have any questions about the policy.

Thank you for your understanding and cooperation.