SELF SERVE RETURNS:
Please follow this link and log into your account to request a self serve return. Please include your order number
** REQUEST RETURN **
RETURNS & REFUNDS
We offer our customers 28 days to return an item, from the date of delivery. Returns after this point will NOT be eligible for refund.
We will NOT accept the following as a return:
- Goods damaged after delivery.
- Goods that have been unboxed, and used.
- Goods that have had parts / installation tape removed.
- Goods that have been modified / tampered with in any way.
- Goods that have been installed to a vehicle
- Custom items, including customised steering wheels (Unless discussed otherwise)
NOTICE: Products returned by a customer by choice, due to change of mind, or returned due to placing an incorrect order will not be covered for return postage. Optional returns will also incur a restocking fee which of up to 30% depending on the the item that is returned, which will be deducted upon refund. Performance and special order products may be subject to higher restocking fees.
Branded goods returned without original packaging will incur higher restocking fees.
Products that are returned damaged, eg. Scuffed, dented, scratched or tampered with will NOT be eligible for refund. Items must be returned in re-saleable condition. Please ensure the item is returned clean, and in new condition.
Items described as damaged / defective on the product listing are non refundable and cannot be exchanged under any circumstances.
Products being returned must be returned by the recipient. Second hand items are not covered under any warranties.
When returning an item, you will not be refunded for the cost of postage to your address and will be required to return this at your own cost. Diversion Stores Limited does NOT cover customs fees, and should a return have payable customs fees, you will be contacted for payment, Otherwise your return will be refused/rejected.
Received A Faulty Or Damaged Item?
If you receive an items that appears to be damaged, or faulty, we ask that you contact us as soon as possible, via message, or email. We also ask that the product is not fitted to the vehicle, to ensure your eligibility to return the item. Once an item is used, it will no longer be returnable.
If a product is claimed to be faulty, but no fault is found when tested, the cost of return postage will not be covered.
Faulty or damaged products must be reported to a member of our team within 14 days of delivery to be eligible for a replacement / return. If you choose not to / refuse to return an item that is claimed to be faulty within 7 of report, this will void your right to return the item. This will also void any warranties that the item previously held, and you will no longer be able to redeem a replacement or refund.
If you have an issue with an item, or wish to speak to one of our staff with regards to fitting, please visit the 'Contact Us' section. Please do not use the item, as if you use the item it will not be eligible for return.
Custom Steering Wheels
Once you receive your custom steering wheel, we advise you ensure you are happy with the item, and make us aware of any issues before installing this to your car. Once installed to a vehicle, this voids your right to return / change your steering wheel unless the wheel is unfit for purpose. Wheels are quality checked before dispatch.
If an item is damaged in transit, please do not install this to your vehicle, and contact us when you get the chance.
Part exchange is available. Please contact us if you wish to part exchange a steering wheel.
If an order is placed, and cancelled when in production / complete, a fee of up to 30% is payable due to the work being carried out on the item, and the time taken to produce the piece as requested.
Carbon Fibre Goods
Whilst we provide fantastic carbon fibre goods, we do not offer warranty with these parts. Therefore, we need you to play your part too. A property to Carbon fibre is that it generally deteriorates at a higher rate than a normal plastic piece, and we would recommend PH neutral products when cleaning.
Exposure to intense heat may cause the carbon fibre to warp, and this will not be eligible for return or replacement.
Once an item has been installed to your vehicle, we cannot accept a return for this item.
Who Pays Customs Fees?
Customers are responsible for customs fees their parcels may incur whilst in transit, to and from foreign countries, unless stated otherwise.
If an item is returned to us due to customs / fees not being paid by the purchaser, we will be unable to issue a refund until the item arrived back with us, safely and in NEW condition. You may also be required to re-pay postage, should you wish for the item to be redelivered. If a refund is issued, you will not receive a refund for the postage fees involved.
By rejecting a parcel due to its customs fees, you will be responsible for the costs incurred, including any fees placed on the delivery by the courier.
Returns: Diversion Stores Limited does NOT cover customs fees, and should a return have payable customs fees, you will be contacted for payment, Otherwise your return will be refused/rejected.
Returning a custom item:
Please note: Diversion Stores Limited reserves the right to refuse / reject the return of a custom made item, such as steering wheels, steering wheel covers and other custom made items. Please ensure you contact a member of our team for authorisation before initiating a return / returning an item to us.
If a custom made item is returned without prior review, the item may be returned to the address / return rejected and you may be billed for the costs to return the item to you.
Once a return has been approved, fees will apply. This accounts for the production materials and labour for production of the custom made item.
How Do I Return An Unwanted Item?
To return an item, please securely package, and send this to:
Diversion Returns, Unit 14 Barrowfield Business Park, Barrowfield Road, Rotherham, S63 0BF.
Please ensure your order number is included in the return, and the reason for return. Returns will be checked and a refund will be issued, or you will be contacted.
Once your item has reached us, please allow 14 working days for the refund to process before contacting our team.